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On August 12, 2025, in Erban v. Tufts Medical Center Physicians Organization, et al., a Massachusetts district court found that the fiduciaries of an ERISA group life insurance plan breached their fiduciary duties to provide accurate and complete information to a terminally ill participant and his spouse regarding coverage continuation options. The ruling provides helpful insights for ERISA plan fiduciaries regarding their disclosure obligations to participants and beneficiaries, particularly those impacted by serious illnesses or impairments.

Background

Dr. John Erban worked as an oncologist for over 30 years at Tufts Medical Center. In August 2019, he was diagnosed with terminal brain cancer that left him cognitively impaired. While on medical leave, Dr. Erban and his family sought guidance from Tufts, and specifically their HR director, Nicolas Martin, about how to preserve his life insurance benefits, which totaled $800,000. Dr. Erban’s employment ended in February 2020, and he passed away in September 2020.

When Dr. Erban’s widow, plaintiff Lisa Erban, applied for life insurance benefits as the beneficiary of his policies, her claim was denied by the carrier, the Hartford, because the coverage had lapsed. The denial letter explained that premiums stopped being paid when Dr. Erban's employment ended, thereby terminating the group life insurance coverage. Additionally, the Hartford had not timely received a conversion form to convert the terminated group coverage to an individual policy.

After an unsuccessful appeal, Lisa Erban sued Tufts, in their capacity as her husband’s former employer and the group life plan administrator, and Tufts' HR Director, Martin, for surcharge damages equal to the lost policy benefits. She claimed the defendants breached their ERISA fiduciary duties, which resulted in the Hartford’s benefit denial, and that she detrimentally relied on Martin’s material omissions and misrepresentations in his communications regarding her husband’s life insurance continuation and conversion options. The court denied the defendants’ motions to dismiss these claims; please see our February 14, 2023, article on the court’s prior ruling. Both parties then motioned for summary judgment.

The Court’s Analysis

The court began its analysis by explaining that ERISA plan fiduciaries may have an affirmative duty to convey material plan information to participants and beneficiaries if they know that silence could be harmful. A breach may occur if a participant or beneficiary seeks benefit information and the fiduciary responds with misleading or inaccurate information. To prevail on a fiduciary breach claim, a plaintiff must show that the defendants 1) were acting as plan fiduciaries and 2) breached their ERISA fiduciary duties.

Here, the court found that both Tufts and Martin were plan fiduciaries. Tufts was the designated plan administrator and a named fiduciary in the plan documents. In the court’s view, HR Director Martin was a functional fiduciary because he was aware of Dr. Erban’s illness and had affirmatively assumed the role as the Erbans’ point of contact for benefits preservation advice. He invited the Erbans to direct questions to him, responded to their detailed inquiries regarding the plan terms and made representations about the coverage, such that the Erbans reasonably relied upon him for accurate guidance.

Moreover, the court ruled the defendants had breached fiduciary duties in their communications with the plaintiff regarding the plan’s coverage continuation and conversion options. First, the court observed that defendant Martin failed to explain that Dr. Erban’s basic and supplemental life insurance coverage could be continued for twelve months after he stopped working due to illness, if the premiums were timely paid. Because Martin never informed the Erbans of this continuation option, including when Lisa Erban specifically asked if she could “just private pay” their current life insurance plan, the court found the defendants breached their fiduciary duty to provide accurate and complete benefit information.

Second, the court found the defendants breached their fiduciary duties to disclose to Lisa Erban the existence of supplemental life insurance and the option to convert that policy to an individual policy. In the court’s view, defendant Martin had an affirmative duty to provide information about the supplemental policy given his knowledge of the circumstances and his role in assisting the Erbans with their coverage conversion questions.

However, the court determined that Martin had adequately notified the couple of their right to convert the basic life insurance policy and had provided a conversion form, which conveyed the conversion deadline in three places. The court noted that while it might have been helpful if Martin had reminded Lisa Erban in person of the conversion deadline, the written materials with accurate information were sufficient.

Therefore, the court granted the plaintiff’s motions for summary judgment on the life insurance continuation claim and the supplemental life insurance conversion claim, and the defendants’ motion for summary judgment regarding the basic life insurance conversion claim.

Employer Takeaway

The case underscores the risk imposed when employers, as ERISA plan fiduciaries, fail to accurately and completely provide information to participants and beneficiaries regarding life insurance coverage. Avoiding material omissions is particularly crucial when assisting participants diagnosed with serious illnesses who are inquiring about continuation and conversion options. Accordingly, employers should carefully review life insurance plans and policies to ensure they understand all the options available to participants whose group coverage will otherwise end (e.g., due to illness or termination of employment), and their obligations to timely furnish adequate information and the appropriate forms and materials. Human resources staff who will be assisting participants with benefits preservation questions should be properly trained regarding their disclosure obligations.

For further information regarding group life insurance benefits and ERISA fiduciary obligations, please ask your broker or consultant for a copy of our NFP publications Group Term Life Insurance: A Guide for Employers and ERISA Fiduciary Governance: A Guide for Employers.

Read the full case Erban v. Tufts Medical Center Physicians Organization, Inc., et al.

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